If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. Case says waiting for buyer to respond. I am too new to have this happen so I caved! Powered by Discourse, best viewed with JavaScript enabled, Buyer claims item not received but shows delivered, https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. Ask they check with neighbors and other family members as well. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. hi, can you please let me know what happened with the case? Signature confirmation is obtained and paid for by the seller. When the buyer claimed she had not received it, eBay issued a refund. The buyer also opened an Item Not Received case. I would do this after reporting the potential theft with the USPS Postal Inspectors which you can do so through this link: While this protects the customer, it also has the potential to backfire on sellers. No one is asking amazon to blame buyers for postal mistakes, or lost packages. Discussion in ' Online Marketplaces - eBay, Amazon, Etsy and more ' started by Hugo , Apr 20, 2011 . Catherine Lewis was left out of pocket after selling a coat. Item Not Received (INR). Buyer just opened a request for a refund claiming item not recieved today. Apr 3, 2020 12:12:44 PM. Guess this is a learning experience (expensive one). Let the buyer know that you will refund in full if you are unable to locate the package. ), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Are they trying to scam me? If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. I had added the tracking number which said it was delivered. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Significantly Not As Described (SNAD). Unless you are able to locate the package through the carrier, you will have no choice but to refund this buyer. Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. I asked for photos of the packaging and contents but received no reply. Any other suggestions to me for future expensive items would be welcome! In the email you received telling you the buyer's issue, select See request details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Whirlpool Enthusiast reference: whrl.pl/RbEXig. I can not guarantee this, but I submit that there is a greater chance of the truth suddenly starting to easing out than pus from a gangrene; packages suddenly being ‘found’, and claims suddenly mysteriously being dropped. Buyer Claim Item not received.. Ebay . Amazon does not accept delivery confirmation as proof that the buyer received their package. If Hermes are involved, don't just assume that it is the buyer 'trying it on'. Always better to be safe than sorry. Remember, she claimed she never received the doll in the first place so this tells me she is scamming others. So I am left out of pocket with no course for redress, other than to leave a carefully worded, polite and factual negative for the seller (which due to his attitude, he thoroughly deserved). After this, eBay will step in. If it is true that you did not receive the package, in all honesty here. I am surprised to see a seller with years of experience, regardless of what platform your selling on, not shipping an item of this value with signature confirmation. I provided evidence to show I had received no payment. The buyer emailed me saying that they did not receive their item and requested a refund. In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. They've just now opened a not received case. With ebay signature confirmation is not necessary, delivery confirmation is enough for them to favor on side of seller. Tracking shown delivered over a month ago. For instance, the buyer ordered a red sweater but received a blue one instead. Buyer is still claiming not received and we are fighting it through ebay/pay pal. With the tracking showing as delivered you should win any case. Have you added the tracking number against the item in question? Starting with advice to sellers. Does anyone know anything about opening a mail fraud case? You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. My question is, can I do anything to try to stop this buyer from doing this to others? Scammers only congregate in areas with an unfair playing field, amazon should not provide for that. https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. I do mine as soon as I send. Being “new” is no excuse for not knowing basic rules. Now to cap it all, eBay have even removed that. eBay are apparently holding my funds in paypal. I mentioned the photo hermes took showing the item outside their apartment. because i am having the same problem with one of the buyers! Since Amazon has become extremely popular in the past 5 or so years, I've seen an increase in "wishy washy buyers". If you ship with USPS, you can open a claim but that can take 30+ days, so it isn’t worth it. Have sent item using myhermes at beginning of this month. We’ll also automatically remove any negative and neutral feedback, defects, and open … Having had problems with Hermes myself recently, it is quite possible that the buyer is telling the truth, and Hermes have delivered the parcel to completely the wrong address.